Shipping policy

At Kala India, we carefully pack each order so that your handmade textiles reach you safely and ready to become a part of your home.

Here's everything you need to know about our shipping and delivery process.

Where Do We Ship?

Kala India currently ships across India only. We deliver to serviceable locations across India through our logistics partner, Shiprocket.

Note: International shipping is currently not available.

If you are placing an order from outside India, we will not be able to process or deliver the order internationally. Shiprocket works with multiple courier partners and provides shipping and tracking services across India.

Delivery Time

Orders are generally delivered within 3–5 business days after they are dispatched. Delivery timelines may vary slightly depending on:

  • Your delivery location
  • Pincode serviceability
  • Courier availability
  • Weather conditions
  • Public holidays
  • Unforeseen logistical delays

Remote locations or areas with limited courier coverage may occasionally require additional time. We will provide tracking details once your order has been shipped.

Order Processing

Orders are processed after they are successfully placed on our website. Once your order is packed and handed over for shipping, you will receive the relevant shipping or tracking information.

Please make sure your delivery address and contact number are correct while placing your order. Incorrect or incomplete information may result in delivery delays.

Tracking Your Order

Your order can be tracked using the tracking details shared with you after dispatch. Shiprocket provides shipment tracking through the AWB number or order ID.

If your tracking information has not been updated for some time, please contact us and we will help you check the status of your shipment.

Delivery Delays

While we aim to deliver every order within 3–5 business days, delivery delays can occasionally occur due to circumstances outside our control. These may include:

  • Severe weather
  • Natural events
  • Courier delays
  • Incorrect address information
  • Remote-area delivery
  • Public holidays
  • Operational or logistical disruptions

If there is a significant delay, please contact us at kalaindia@gmail.com.

Incorrect Address or Contact Details

Please check your shipping information carefully before completing your order.

If you realise that you have entered an incorrect address or phone number, contact us as soon as possible at kalaindia@gmail.com.

We will try to help wherever possible, but once an order has been dispatched, changes to the delivery address may not always be possible.

Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery attempts or other delivery-related issues, the shipment may be returned to us by the courier.

Shiprocket refers to such shipments as Return to Origin (RTO) shipments. If this happens, please contact us so we can help determine the next steps.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Shipping charges may vary based on factors such as order weight, dimensions and delivery location.